FREE WORLDWIDE SHIPPING

 

At KODOGU our goal is to offer you the best shipping options (with TRACKING), no matter where you live. But do take note that fulfillment time may vary depending on the destination in the world and on holidays/seasonal pressures as well.

 

And due to the high demand and popularity of all the items that we carry, shipping (plus processing) may take about 2 to 4 weeks or 10 to 22 working days, but can also take a bit longer from time to time. So we just ask you to patient and understanding.

Returns

Our policy lasts 45 days. If 45 days have gone by since your purchase, unfortunately we can’t offer you a refunded or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)

Book with obvious signs of use CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened. Any item not in its original condition, is damaged or missing parts for reasons not due to our error. Any item that is returned more than 30 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

 

If you’ve done all of this and you still have not received your refund yet, please contact us via the Contact Us form.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, get in touch with us via the Contact Us form. 

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

Before you decide to return your product, get in touch with us first via our Contact Us form. Many a times paying for the shipping costs, which you will be responsible, for returning your item does not justify the price of the item and will be a hassle for you.  

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

FREE WORLDWIDE SHIPPING

 

At YUNIKO our goal is to offer you the best shipping options (with TRACKING), no matter where you live. But do take note that fulfillment time may vary depending on the destination in the world and on holidays/seasonal pressures as well.

 

And due to the high demand and popularity of all the items that we carry, shipping (plus processing) may take about 2 to 4 weeks or 10 to 22 working days, but can also take a bit longer from time to time. So we just ask you to patient and understanding.